Windowes
95
Trouble Shooting FAQ
1.
I get disconnected as soon as I try to connect.
You
need to check the settings on your dialup networking by doing the
following:
A.
Click on START, then PROGRAMS, then ACCESSORIES.
B.
Open the Dial-Up Networking window and Highlight your aNet dialer
(make sure you only have one in that window).
C.
Click on FILE, then PROPERTIES.
D.
Click on SERVER TYPE. The only boxes that should be checked are:
LOG
ON TO NETWORK and TCP/IP
E.
Click on TCP/IP settings. The only boxes that should be checked
are:
Server
Assigned IP Address and Specify Name Server (DNS) Address
F.
Type aNet's DNS IP Address: 216.2.102.2
G.
The only box that should be checked in the bottom:
USE
DEFAULT GATEWAY ON REMOTE
H.
CLICK ON OK three times, then try it.
2.
I can connect but cannot browse or check mail.
A.
You need to have only one TCP/IP on your Network. To check this
you have to go to your CONTROL PANEL.
B.
Click on START, then SETTINGS, then CONTROL PANEL.
C.
Click on the icon called NETWORK. If you have more than ONE TCP/IP
in the installed components, LEAVE one and DELETE the rest of the
TCP/IP.
D.
Make sure that the Settings on the TCP/IP are correct. If you double
click on the TCP/IP you kept, check the following:
1.
Under IP ADDRESS, Check OBTAIN AN IP AUTOMATICALLY.
2.
Under DNS CONFIGURATION check ENABLE DNS. TYPE anet.net in both
HOST and DOMAIN box. Type aNet's DNS IP (216.2.102.2) in the DNS
SERVER search order box. Click on ADD (remove any other number).
3.
Under GATEWAY, type "216.2.96.1" in the ADD NEW GATEWAY
box. Click on ADD (remove any other number). Click on OK twice
to get back to the Control Panel. You might have to restart your
computer, then try connecting.
E.
If you still can't browse, go back to your DIALUP NETWORKING window.
1.
Click on START, then PROGRAMS, then ACCESSORIES.
2.
Open Dial-Up Networking.
3.
Delete your ISP's dialer.
4.
Then make a new connection.
5.
Then configure the Properties appropriately.
Highlight
your aNet dialer (make sure you only have one in that window).
Click on FILE, then PROPERTIES, then SERVER TYPE.
6.
The only boxes that should be checked are: LOG ON TO NETWORK and
TCP/IP
7.
Click on TCP/IP settings.
8.
SERVER Assigned IP address should be Checked.
9.
SPECIFY Name Server (DNS) address should be Checked.
10.
TYPE aNet's Primary (216.2.102.2) and Secondary (164.109.1.3)
DNS IP addresses.
11.
The only box that should be checked at the bottom is USE DEFAULT
GATEWAY ON REMOTE.
12.
CLICK on OK three times, then try it.
3.
I have a COMPAQ Presario and when I try to connect, it keeps saying,
"CANT DETECT MODEM."
You
have to turn OFF a program called CALL MINDER.
A.
Go to START, then click on PROGRAMS and then MEDIA PILOT.
B.
Open CALL MINDER.
C.
Click YES on the box that says OFF, and then click OK..
D.
Try connecting now.
4.
How can I set my computer to dial automatically when I use my BROWSER
and my MAIL?
A.
Click on START, then SETTINGS, then CONTROL PANEL.
B.
Double-click on the icon called INTERNET.
C.
Under the folder CONNECTION, check USE AUTODIAL by clicking on it,
or click on CONNECT AS NEEDED.
D.
Under default CONNECTION, choose ANET and click OK.
E.
Then try connecting directly.
5.
I can connect but I still can't get my email to work.
Go
to number 2-e 7 (above) and follow the instructions.
Using
Windows 3.1
1.
If your software only installs the IEXPLORE and README icons even
after doing a complete install, do the following:
A.
Delete the icons on the Internet Explorer window, then also
delete the window. You can do this by highlighting the icon (click
on it once), Then click on FILE then DELETE.
B.
Go to your MAIN window, then go to your FILEMANAGER. Go to your
IEXPLORE folder on the left side of your window. Highlight the IExplore
folder, then click on FILE then DELETE. Click on YES on all the
"Are you sure?" boxes.
C.
Reinstall your software, but this time click on CUSTOM INSTALL.
Leave everything with an "X" in order to install everything.
Click on CONTINUE. Insert the necessary disks as needed.
2.
After installation there should be "NEW CONNECTION" icon
on your Internet Explorer window. What if the installation did not
create this icon?
Go
to your MAIN window. Go to your FILEMANAGER. Then go to your IEXPLORE
folder. Click on the file called "iedial.exe" This will
open up the NEW CONNECTION window. Follow the installation instructions.
3.
I don't hear the modem dialing and there is no dial tone. What should
I do?
A.
Make sure there is no fax software that is active on your system.
This might be occupying the same port.
B.
If you have no fax software or if it is not on, then go to the PROPERTIES
window on your dialer. Go to the MODEM folder. Check if your modem
is the correct modem. If it is not, click on CHANGE MODEM and choose
the correct modem manually. If you do not know your modem, use the
Auto Detect.
C.
Also under the MODEM folder, Click on ADVANCE. Check and see if
you have the correct port and IRQ settings. If you are not sure
about it, don't change anything. Call aNet for assistance or email
support@anet.net.
4.
My modem dials, but then disconnects or gives an "Invalid Password"
error.
A.
Make sure that your user name and password are correct. They
should be in all lowercase with no spaces in between the characters.
B.
Have aNet's technical support staff check to see if your password
is working fine.
5.
My modem gives me this error message: "The computer you're dialing
is busy."
Go
to the Dial Settings on your dialer, and switch to a different telephone
number.
6.
I can connect but I can't browse the Web.
A.
Go to your aNet dialer, then click on PROPERTIES. Go to the
SERVER folder and check the server information.
B.
The "Server Assigned IP Address" box should be checked.
C.
Also, be sure DNS address reads: 216.2.102.2
7.
I can connect but I can't check my email.
If
you are using Microsoft Internet Mail, go to step A. If you are
using Eudora, go to step B. For Netscape Mail, go to step C.
A.
For MIE: Open Microsoft Internet Mail, click on VIEW and
then OPTIONS. The settings should be:
Email
address: your loginname@anet.net
Password:
your password
Incoming
POP server: mail.anet.net
Outgoing
POP server: mail.anet.net
Note:
everything you type should be lowercase.
B.
Eudora:
1.
Open Eudora and follow the below steps depending on which
version Eudora you are using:
Eudora
Light: Click on SPECIAL, then SETTINGS.
Eudora
Pro: Click on TOOLS, then OPTION.
2.
Be sure settings under "Getting Started" are:
POP
Account: loginname@anet.net
REAL
NAME: your name
3.
Settings under "Personal Information" should be:
POP
ACCOUNT: your loginname@anet.net
Return
Address: your loginname@anet.net
Dialup
Username: your loginname
HOST:
anet.net
SMTP:
mail.anet.net
PH:
<blank>
Finger:
<blank>
Under
CHECK MAIL:
SEND
ON CHECK
SAVE
PASSWORD (Check this only if you don't want to type your password
all the time).
4.
The rest of the settings are standard. Click OK.
C.
For Netscape Mail:
1.
Open Netscape, click on OPTIONS, then on MAIL & NEWS PREFERENCES.
2.
Click on SERVER folder and check that the settings are correct:
Incoming
POP server: mail.anet.net
Outgoing
SMTP server: mail.anet.net
POP
Username: your loginname
NNTP
Server: news.anet.net
3.
Click on IDENTITY and check that the settings are correct:
Real
name: your name
Email
address: your loginname@anet.net
Reply
to address: your loginname@anet.net
4.
Click on the ORGANIZATION folder. Click on "Remember
Mail Password". (Check this only if you don't want to type
your password all the time).The rest of the settings are standard.
Click OK.
8. Using Winsock, I can't get my modem to connect. What should
I do?
A.
First, check the following when you open up your Winsock dialer:
1.
Click on dialer, then click on setup.cmd.
2.
Type the access number you are dialing into and click OK.
3.
Type your username (all lower case) and click OK.
4.
Type your password ( all lower case), click OK.
B.
Then click on FILE, then click on PPP OPTIONS.
1.
Click on "Use Password Authentication Protocol."
2.
Type your username and password (all lower case). Click OK.
C.
Now click on FILE, then click on SETUP.
1.
Next to IP ADDRESS, Type: 0.0.0.0
2.
Next to Primary DNS, type 216.2.102.2
3.
Next to PORT, Type your modem port number.
4.
Click on OK, Then exit your TCP WINSOCK. Now try again to
Open your TCP.
D.
If you still can't hear your modem dialing, check to see if
you have the correct PORT number by going to FILE then clicking
on SETUP. If you are not sure which PORT, start with 1 then go up
through 4 (one by one) to see if any will allow your modem to dial
out.
You
might also have Fax Software occupying your Modem Port. Go to
your fax software and disable it by changing its PORT settings to
a port other than the one for your modem. Keep in mind this
will disable your fax software (you will only be able to use it
by putting the port settings back to the modem port). There is no
other alternative for this since you only have one modem port.
9.
How do I configure the Netscape Dialer to connect to aNet?
After
you have installed Netscape, you need to double-click on the SETUP
Wizard. Choose "I already have a service provider". You
need the following information to be able to continue setup:
Username:
your loginname
Password:
your password
Phone
number: select one from aNet's list of Dial-Up Numbers
Domain
Name: anet.net
Primary
Domain Name Server: 216.2.102.2
Secondary
DNS: 164.109.1.3
SMTP
(Mail Server): mail.anet.net
POP3
Server: mail.anet.net
Email
Address: your loginname@anet.net
Email
Password: your-password
NNTP
(News Server): news.anet.net
